Logging and troubleshooting
Learn how to access the Snow Extender log files and the troubleshooting actions required when running an extender.
Default location of log files
The default log location is %ProgramData%\SnowSoftware\Extender\Logs.
| Log file | Description |
|---|---|
| extender-[year]-[month]-[date].log | Default location to get the Snow extender service logs. |
| extenderconfig-[year]-[month]-[date].log | Default location to get the Snow extender configurator(UI) logs. |
| extendersetup-[year]-[month]-[date].log | Default location to get the Snow extender setup installer logs. |
Troubleshooting
The details about the failed operations are shown in the log files of the Snow extender. Error messages are either logged as Warning or Error, based on their severity. If you require more details on troubleshooting, then set the Log level in the extender configurator to Debug.