External access
With External access you can allow Snow Software employees and the authorized users for your selected accredited partners to sign in to your Snow Atlas system. Granting this access permits Snow Software and your selected partners to assist you and provide the services you require. Snow Software's access is enabled by default.
To watch a video explaining how to enable external access for your Snow partner, see Set up external access.
When your Snow Atlas system is part of a managed services agreement, it is fully managed by your partner, and you cannot change your external access configuration.
Overview
When you grant external access to your system, you can set the period of the access, and control the permissions that you grant by managing the roles assigned to external authorized users. If Role management is disabled, you grant full access to your system.
When you grant and enable external access, the third party gains access to your system and data. You must ensure that you have the appropriate data protection agreements in place with that third party.
Snow Software external access
When Snow Software's access is enabled, this allows Snow Software employees to sign in to your system to assist you when required. You can edit this access to be continuous, enabled for a specific period, or disabled but you cannot delete it. In Role management, you can assign specific roles to authorized users to restrict their access to your system.
Partner external access
When your system is fully managed by your partner, you cannot edit or delete their external access instance.
If your system is not fully managed by your partner, to authorize partners to access your system, you must select them from the accredited partners listed, and grant them access. If the partner that you want to grant access to is not listed, contact your partner to ensure that their domain is enabled in Snow Atlas. You can set up or edit the external access granted to your partners to be continuous, enabled for a specific period, or disabled. You can also delete the partner's external access.
When you grant access to your partner, the partner must authorize the individuals in their organization who are permitted to sign in to your system. You can view a list of users with access by hovering over the user icon.
In Role management, you can assign specific roles to authorized users to restrict their access to your system.
If your partner authorizes someone to access your system through their partner access, the same person cannot be listed in your system as a user.
For more information on how an accredited partner accesses your system, see Partner Service Layer.
Limits
For information on the maximum number of external access instances permitted in your Snow Atlas system, and the maximum number of external access role assignments permitted, see Limits and constraints.