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Users

A consolidated user is a person that has user accounts in multiple systems, and through these accounts has activity in SaaS applications. The user pages in SaaS show your consolidated SaaS users. Use these pages to gain visibility and to find optimization opportunities related to your users' subscription costs.

Definition of consolidated user​

A consolidated user is a person that has user accounts in multiple systems, portals, and information databases. Users are assigned to subscriptions that entitles them to use the applications included in the subscription. Users have activity in applications.

User management​

Users are added through the discovery sources that you connect to, such as SaaS connectors. Sometimes, similar user accounts that are discovered through different sources are not automatically consolidated into the same SaaS user. This means that the user accounts associated with a single individual in your organization may be split between multiple user entities in the system, which can render information and insights shown on the SaaS pages incomplete. To consolidate user entities, you can manually move user accounts from one SaaS user to another. For more information, see Manually move user accounts.

For information on marking users for different purposes, see Mark as online only, Mark as qualified, and Mark for review.

For information on user cost optimization, see Optimize user costs.

User pages​

The user pages show consolidated data for all discovered users in your SaaS estate, based on the discovery sources that you connect to. Consolidated data is presented in indicators, charts, and tables. There are multiple filtering options on the pages, as described in Filters.

For a SaaS glossary and definitions of user activity, see SaaS: Reference and User activity.

Users page​

The Users page shows all consolidated SaaS users. Use this page to get an overview of all users in your SaaS estate, their organizational details, activity, and monthly cost and potential savings. The indicators and charts show essential information about your SaaS users. The table lists all your consolidated SaaS users with relevant metrics.

Individual user page​

The individual user page provides information for a single user. Use this page to find optimization and compliance opportunities for each of your users.

The individual user page has three tabs:

  • The Subscriptions tab shows all subscriptions that the user is assigned to.

  • The Applications tab shows all applications that the user is entitled to through a subscription or that they have activity in.

  • The Discovery sources tab shows the discovery sources where this user was detected.