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Prepare Zendesk connector

The Zendesk connector retrieves information about users and user activity. In Zendesk, you are required to generate an API token, locate the subdomain name for your instance, and enter them together with the account email address in Settings when adding the connector.

Prerequisites​

An admin user account is required to connect to the Zendesk API.

Procedure​

  1. Sign in to the Zendesk website with an admin account: https://www.zendesk.com/

  2. Go to your profile page and copy and save the email address. It is used when adding the connector.

  3. Go to Zendesk API.

  4. On the Settings tab, turn on the Token access toggle.

  5. Select Add API token.

  6. Copy and save the generated token. It is used when adding the connector.

  7. Select Save.

  8. Locate the subdomain name for your Zendesk instance and save it. It is used when adding the connector.

    It is the {your-company-name} part of the browser URI https://{your-company-name}.zendesk.com when signed in to Zendesk.

  9. When adding the connector in Snow Atlas, in Settings, enter the email address in User name, the saved API token in Token, and the saved subdomain name in Subdomain.

After completing this task, follow the general procedure to Add connectors.

The connector makes API calls to the vendor and retrieves data. For more information, see API calls and Data retrieved by the connector.

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