Partner access
Your managed customers and the customers that have set up your access to their Snow Atlas system are listed. Managed customers cannot edit your access to their Snow Atlas system, and that access is continuous so that you will always have access to your managed customers. Customers that have set up your access to their Snow Atlas system in External access can enable or disable your access.
When you have established a relationship with a Snow Atlas customer, that customer's domain, name, and ID are included in Partner access. If an established relationship is ended, the customer will not be included in Partner access.
To watch an overview of Partner access, see Partner access in Partner Service Layer.
Refer to the table below for more information.
| Field label | Description |
|---|---|
| Authorized users | You must add the users who are authorized to have access to each customer's Snow Atlas system and customer details. You can only add users who have access to your own Snow Atlas system. For more information on how to add users, see Invite users by entering details manually. However, if a user is not listed as an authorized user for a customer, and they have a role which includes the permission id.tenantconsents.crud, they can still view that customer's details. This permission is included in the default Snow Atlas System administrator role. Note: If you authorize a user to have access to the customer's system using Partner access, the same person cannot have been added in the customer's system as a user. If you try to authorize a user who is already listed in Users with the same email address in the customer's system, this action fails and an error message appears. An SSO provider must be enabled in your organization's Snow Atlas system for your authorized users to sign in to your customer's Snow Atlas system. For more information, see Single sign-on. |
| Access status | When you have access to a customer's Snow Atlas system, you can sign in to their system and provide the services and assistance that they require. For managed customers, your access to their Snow Atlas system will always be enabled. Managed customers can view external access details such as access status and users with access, but cannot edit or disable the access. Other customers can set up and edit your access to their Snow Atlas system in External access. This access can be continuous, enabled for a specific period, or disabled. |
| Managed customer | If your customer is a managed customer, they can only have an established relationship with you, and no other partner. The users you have authorized for a managed customer will always have full access to that customer's Snow Atlas system. |
| Access | If a customer has enabled your access, whether continuous or for a specific period, the users you have authorized gain access to that customer's Snow Atlas system: the Sign in link is available in Access and in Customer information. However, the access that authorized users are granted is determined by which roles the customer assigns to authorized users in External access. If a customer has disabled your access, you cannot sign in to that customer's Snow Atlas system: the Sign in link does not appear in Access or in Customer information. If your access is enabled, you can also use the Sign in link from the customer details page to gain access to your customer's Snow Atlas system. For more information, see Customer details. |
Limits
For information on the maximum number of third-party authorized users permitted, see Limits and constraints.