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Connector configuration

The TOPdesk CSV Exporter connector is configured in Snow Integration Manager. For more information, see Snow Integration Manager.

The TOPdesk CSV Exporter connector uses an API connection. It exports CSV files in a pre-configured format that is ready for import in TOPdesk.

Prerequisites​

A Snow License Manager user account is required for Web API authentication. The user account must be assigned the built-in API Users role.

Configure the TOPdesk CSV Exporter connector​

In Snow Integration Manager, add the TOPdesk CSV Exporter connector and configure the settings:

  1. In the Connection section, enter the SLM WebAPI URL.

    TopDeskCSVExporter.png

    note

    URL: http://[your SLM url]/api

  2. In the User Name and Password boxes, enter credentials for a user account with access to the Snow License Manager Web API.

  3. To verify the connection, select Test connection.