ServiceNow Catalog Integration
The Snow Integration Connector for ServiceNow Catalog populates the Product Catalog with the following types of asset information from the Snow License Manager web API to the ServiceNow dataset.
Company
Target table: core_company
| Name | Description | Field in SLM GUI | Target field |
|---|---|---|---|
| ConnectorName | Connector Name from Snow Integration Manager Properties. Users can use it for their own mappings. Note: Changing the connector name in the GUI changes the CSV file name and impacts custom mappings. | - | - |
| - | Constant set by the connector, value = “true” | - | manufacturer |
| Manufacturer | Manufacturer name | Application details | name |
| (API member: ManufacturerId) | Manufacturer ID in SLM | - | x_snsab_snow_catal_snow_manufacturer_id |
Snow hardware model
Target table: cmdb_hardware_product_model
| Name | Description | Field in SLM GUI | Target field |
|---|---|---|---|
| ConnectorName | Connector Name from Snow Integration Manager Properties. Users can use it for their own mappings. Note: Changing the connector name in the GUI changes the CSV file name and impacts custom mappings. | - | - |
| - | Constant set by the connector, value = “Computer” | - | cmdb_model_category |
| - | Constant set by the connector, value = “snowsoftware” | - | x_snsab_snow_catal_discovery_source This is a reference to a global SnowSoftware entry in the sys_choice_list under cmdb_ci. |
| Manufacturer | Computer manufacturer | Computer details -> Information | manufacturer Note: This is a reference to Manufacturer in the Core_Company table. |
| Model | Computer model number | Computer details -> Information | model_number |
| Model | Computer model name | Computer details -> Information | name |
Snow software model
Target table: cmdb_software_product_model
| Name | Description | Field in SLM GUI | Target field |
|---|---|---|---|
| ConnectorName | Connector Name from Snow Integration Manager Properties. Users can use it for their own mappings. Note: Changing the connector name in the GUI changes the CSV file name and impacts custom mappings. | - | - |
| (API member: FamilyName) | Application family name | Application details | x_snsab_snow_catal_application_family |
| (API member: FamilyId) | Application family ID in SLM | - | x_snsab_snow_catal_application_family_id |
| Type | If this application is a bundle | Application details -> Information | bundle |
| (API member: UpdatedDate) | When application information was last updated | - | x_snsab_snow_catal_date_updated |
| Application name | Name of the application | Application details | description |
| - | Constant set by the connector, value = “snowsoftware” | - | x_snsab_snow_catal_discovery_source This is a reference to a global SnowSoftware entry in the sys_choice_list under cmdb_ci. |
| Metric | Metric used for the application | Application details -> Information | x_snsab_snow_catal_license_metric |
| Manufacturer | Name of the application manufacturer | Application details | manufacturer Note: This is a reference to Manufacturer in the Core_Company table. |
| (API member: Id) | Application ID in SLM | - | model_number |
| Application name | Name of the application | Application details | name |
| Application name | Name of the application | Application details | short_description |
| (API member: Id) | Application ID in SLM | - | x_snsab_snow_catal_snow_application_id |
| (API member: ManufacturerId) | Application manufacturer ID in SLM | - | x_snsab_snow_catal_snow_manufacturer_id |
| OperatingSystemType | Operating System (platform) a software is released for | Platform | OperatingSystemType |
| End of life date | The date when the Software Model becomes unavailable | End-of-life date | end_of_life_date |
| End of support | The date when the software no longer receives any updates or assistance. | End-of-support date | x_snsab_snow_catal_end_of_support |
| End of extended support | It is the date after the end of Software Model support for some products. During the extended support, you can still get security updates at no additional costs and can get non-security updates with paid support. However, it is not possible to request design changes or new features. | End-of-extended-support date | x_snsab_snow_catal_end_of_extended_support |
| Allowlisting | An application or software that is allowed to run on a computer or a network. | Allowlisted | x_snsab_snow_catal_whitelisted |
| Denylisting | An application or software that is blocked to run on a computer or a network. | Denylisted | x_snsab_snow_catal_blacklisted |