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Prerequisites

To configure the BMC Helix Remedyforce connector, the following prerequisites are required.

  • A supported version of BMC Helix Remedyforce. For versions supported by the ITSM connector for BMC Helix Remedyforce, see Compatibility Matrix for ITSM connectors.

  • BMC Helix Remedyforce with Bulk API 2.0.

    Bulk API 2.0 is available from API version 41.0 (release Winter 2018).

  • A BMC Helix Remedyforce user account that has sufficient permissions.

  • A Snow License Manager user account with access to Snow License Manager web API. (see Preparations for details)

  • The Snow License Manager web API must be accessible from the server where Snow Integration Manager is installed. This can be verified by running the following URL: http://[slm server hostname]:[port]/api.

  • The BMC Helix Remedyforce API must be accessible from the server where Snow Integration Manager is installed.

    note

    The integration is not guaranteed to work out of the box in customized BMC Helix Remedyforce environments. Please involve Flexera Support to work out any problems.

    By default, Snow License Manager is configured on port 80. If another port is used, it must be part of the URL for Snow License Manager.