Imported inventory information

The Snow Integration Connector for BMC Helix ITSM imports the following types of inventory data from Snow License Manager web API into the BMC Helix ITSM dataset.

Bios

Target object name: BMC_BIOSElement

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Computer -> BiosSerialNumber	Name
"Bios" + Computer -> BiosSerialNumber	ShortDescription
Computer -> BiosSerialNumber	SerialNumber
Computer -> Hardware -> BiosVersion	VersionNumber
Computer -> Id	TokenId

Computer

Target object name: BMC_ComputerSystem

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Computer -> Name	Name
Computer -> Name	ShortDescription
Computer -> Desktop/Server/Workstation	PrimaryCapability
Computer -> Desktop/Server/Workstation	CapabilityList
Computer -> Desktop/Server/Workstation	Item
«Hardware»	Category
«Processing Unit»	Type
Computer -> Domain	Domain
Computer -> Name	HostName
Computer -> Manufacturer	ManufacturerName
Computer -> Model	Model
Computer -> Hardware -> PhysicalMemoryMb	TotalPhysicalMemory
Computer -> BiosSerialNumber	SerialNumber
Computer -> IsVirtual	IsVirtual
Computer -> ComputerId	TokenId
Computer -> LastScanDate	LastScanDate

CDROM drive

Target object name: BMC_CdRomDrive

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
OpticalDrive -> Name	Name
OpticalDrive -> Name	ShortDescription

Installed applications

Target object name: BMC_Product

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Application -> Name	Name
Application -> Name	ShortDescription
Application -> ManufacturerName	ManufacturerName
"Standard Product"	ProductType
Application -> FamilyName	Model
Computer Application -> LastScanDate	LastScanDate
Application -> Id	TokenId

IP endpoints

Target object name: BMC_IpEndpoint

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
NetworkAdapter -> Name	Name
NetworkAdapter -> Name	ShortDescription
Address	Address
Address	AddressType

LAN endpoints

Target object name: BMC_LanEndpoint

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
NetworkAdapter -> Name	Name
NetworkAdapter -> Name	ShortDescription
NetworkAdapter -> MacAddress	MacAddress

Local File Systems

Target object name: BMC_LocalFileSystem

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
LogicalDisk -> Name/VolumeName	Name
LogicalDisk -> Name/VolumeName	ShortDescription
LogicalDisk -> SizeMb	FileSystemSize

Memory

Target object name: BMC_Memory

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Computer -> Hardware -> PhysicalMemory	Name
Computer -> Hardware -> PhysicalMemory	ShortDescription
Computer -> Hardware -> PhysicalMemory	Capacity
Computer -> Id	TokenId

Operating system

Target object name: BMC_OperatingSystem

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Computer -> OperatingSystem	Name
Computer -> OperatingSystem	ShortDescription
Application -> FamilyName	Model
Application -> ManufacturerName	ManufacturerName
Computer Application -> LastScanDate	LastScanDate
Application -> Id	TokenId

Display adapters

Target object name: BMC_Card

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
DisplayAdapter -> Name	Name
DisplayAdapter -> Name	ShortDescription
"Video Card"	CardType

Processor

Target object name: BMC_Processor

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
Computer -> Hardware -> ProcessorType	Name
Computer -> Hardware -> ProcessorType	ShortDescription
Computer -> Hardware -> NumberOfProcessors	NumberOfLogicalProcessors
Computer -> CoreCount	NumberOfCores
Computer -> Id	TokenId

Relationship between computer and other entities

Target object name: BMC_BaseRelationship

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
DependencyName	Name
DependencyName	ShortDescription
Remedy id of source object	Source.InstanceId
Remedy id of destination object	Destination.InstanceId

Person

Target object name: BMC_Person

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
User -> Username	Name
User -> FullName	ShortDescription
User -> FullName	FirstName
"-" (must have value in Remedy)	LastName
User -> Email	Email
User -> MobilePhoneNumber	MobilePhone
User -> PhoneNumber	OfficePhone
User -> Location	PersonRegion
User -> Organization	PersonDepartment
User -> Username	PersonId
User -> Id	TokenId

Mobile device

Target object name: BMC_ComputerSystem

Source Field in SLM API	Target Field in BMC Helix ITSM CMDB
MobileDevice -> Name	Name
MobileDevice -> Name	ShortDescription
Computer -> HostName	HostName
Computer -> Manufacturer	ManufacturerName
Computer -> Model	Model
"Mobile User Device"	PrimaryCapability
MobileDevice -> Id	TokenId