BMC Helix ITSM Connector

2023-06-28

The ITSM connector for BMC Helix ITSM populates and maintains BMC CMDB from BMC Helix ITSM with information from Snow License Manager. It connects to Snow License Manager web API and collects information on computers, users, installed software, and relationships. The information is then imported into BMC CMDB via the BMC Helix ITSM connector utilizing the REST-based API web services.

The information collected from Snow License Manager can be filtered by data type. Only information for selected data types will be transferred to BMC Helix ITSM. Filterable data types are server, desktop, laptop, applications, most frequent user on computer, and mobile devices.